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Picture of Laura McClelland

Laura McClelland, PhD

Associate Professor

Phone: (804) 828-6064

Email: lemcclelland@vcu.edu

EDUCATION

Emory University, Goizueta Business School
Ph.D. Business, Organization and Management

Villanova University
B.S., Business Administration
B.S., Economics

FACULTY BIO

Laura McClelland, Ph.Dis an Associate Professor in the Department of Health Administration. She has expertise in the areas of health administration, organizational behavior, management, and organization theory.  Her research interests include—workplace compassion, employee well-being, and patient experience. Her work examines the nature and effects of organizational compassion practices on important outcomes for healthcare organizations.  Her research is published in leading health services and social science journals including Health Services Research, Medical Care, and Human Resource Management Review and cited in popular press outlets such as CNN and Kaiser Health News. She also serves on the National Academy of Medicine Scientific Advisory Panel on the Evidence for Patient and Family-Centered Care. She received her Ph.D. in Organization & Management from Emory University and, prior to that, B.S. degrees in both Management and Economics from Villanova University. Before entering academia, she was a management consultant for PricewaterhouseCoopers and IBM.

SELECTED PUBLICATIONS

McClelland, L.E., Gabriel, A, and DePuccio, M. (2018). Compassion practices, nurse well-being, and ambulatory patient experience ratings. Medical Care. 56(1) 4-10.

Vogus, T.J., & McClelland, L.E. (2016). When the customer is the patient: Lessons from healthcare research on patient satisfaction and service quality ratings.  Human Resource Management Review. 26(1) 37-49.

Rathert, C., Vogus, T.J., McClelland, L.E. (2016) Re-humanizing health care: Facilitating 'caring' for patient-centered care. In Ferlie, E, Montgomery, K., & Pedersen, A.R. (Eds.), (P.141-163) Oxford Handbook of Health Care Management. Oxford: Oxford University Press

McClelland, L.E., & Vogus, T.J. (2014). Compassion practices and HCAHPS: Does rewarding and supporting workplace compassion influence patient perceptions? Health Services Research. 49(5): 1670-1683.

White, K. R., McClelland, L.E., VanderWielen, L. & Coyne, P.J. (2013). Voices from the bedside: Palliative nurses' perceptions of current practices and challenges. Journal of Hospice & Palliative Nursing 15(6): 360-65.